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frequently asked questions

What is www.247callingcards.com ?
www.247callingcards.com  is an online retailer of prepaid calling cards. Cards to almost all destinations around the world are sold at a lower rate here.

How does buying calling cards from 247callingcards benefit me?
We have a wide range of Prepaid calling cards available at low rates. The online transaction is ideal as you can buy anytime and from anywhere; even from the comfort of your home!

How do I buy cards from your site?
First you need to register on our website and enter your contact details. Then you choose the card(s) you wish to buy and add it to the shopping cart. You can make payment through SSL secured network and use a registered credit or debit card.

How do I receive my calling cards?
Upon successful payment the calling cards that you have purchased are available in ‘My Account’ section of our website along with the PINs.

How do I make calls?
Simply pick up a touchtone phone and dial the access number. You will hear a prompt to dial your PIN. After dialing your PIN you can dial your desired destination number and start talking.

Are my details safe with you?
The security of your details is at the core of our business. During payment you are on a secure payment page on the server. The transaction is then encrypted using the highest industry standard SSL technology.


How safe is the payment transaction?
The payment transaction is Comodo secured and 100% safe. We have SSL encrypted technology which makes your payment and other details absolutely safe.

How do I pay for the cards?
You can pay using a credit or a debit card with an UK billing address. You can also pay using your PayPoint or Nochex account.

Which countries can I make calls to using the UK calling cards?
With these cards you can make calls to any country worldwide from your phone card. You need to choose and buy the calling card that gives more talktime for your particular destination.

If I experience a problem with my card then who I speak to?
You will have to call the appropriate customer service team dealing with the card. The customer service numbers for each card is listed in the card details.

How do you sell these calling cards?
We deliver all our products online, which means that you will not get the physical phone cards in your mail. All you need to use a phone card is a free phone/Local Access Number and Personal Identification Number (PIN) for the card. We deliver all this in

I want to buy cards in bulk. Do you offer wholesale?
We are actively looking for retail partners and distributors for our wide range of calling card and prepaid card products worldwide. Please join us in partnership to bring the best brands and the best rate prepaid products to a wide

Will some additional charges be levied on the local access number I am calling from?
Access number 0800 is free phone. Other access numbers are chargeable. You have to contact your service provider to find out the charges.

Where is this card service available?
This service is to anyone who uses a valid touch tone phone service.

Where can I call using calling cards?
You can call worldwide from using our Prepaid  Phone cards.

What is the advantage of using these calling cards?
Our service is available online and calling cards and mobile vouchers can be purchased and used instantly. You can make calls anytime and anywhere and from any land phone or mobile. We also have a wide range of cards to suit your needs. Our cards are easy

What are your operating hours? Can I buy calling cards in the middle of the night?
Our service is available 24/7/365 days. You may buy phone cards from us in the middle of the night from the comfort of your home. No more driving down to a store that sells phone cards or waiting for their opening hours.

What are my payment options?
You can use a Credit or Debit card with a valid billing address to buy a calling card. We accept a valid Credit/Debit card via our secure transaction page on our secure transaction page on our website.

From what phones can I call?
You can make a call from any touch tone phone. It can be a land phone, a mobile or even a public phone.

From where can I buy these calling cards?
For buying calling cards please complete the registration process.

Can I call within my country using calling cards?
Yes, you can make calls within your registered country too.

Are these cards available in shops?
Our primary sales channel is online. It saves you the trouble of going to a shop to buy the cards. Our cards are easy-to-buy and easy-to-use.

What service does 247 Calling Cards provide?
247CallingCards.com is an online international calling card and mobile phone top-up provider. We offer a range of reasonably priced calling cards and also instant top-up for mobile phones online.

What is the minimum age for registration?
You should have a valid Credit/Debit Card in your name. The minimum age when most Credit/Debit cards are issued is 18.

I want to edit my personal information.
The next time you login you will find the option EDIT DETAILS in My Account section where you can update your billing details.

How soon can I make calls?
As soon as your account is activated you can start making calls.

Do my details have to match the Credit/Debit card I am using to buy the cards?
Yes, the card you are using should have the same billing address as your contact details. Your card will be blocked if there is an address mismatch.

Are my contacts details secure?
Your contact details are safe with us. We do not pass on any information. It is for our office use only.

Do I have to give my credit card details to buy a calling card?
Yes, for a successful online transaction Credit/Debit card details has to be provided.

How do I change my contact details?
While purchasing a card and making the payment on our website you will find the option EDIT DETAILS where you can update your billing details.

How long will it take to activate my account?
After successful payment transaction the card and PIN are sent to your account on our website instantly. So your account is active immediately. A mail is sent to your email id to confirm your purchase.

How long will it take to activate my account?
After successful payment transaction the card and PIN are sent to your account on our website instantly. So your account is active immediately. A mail is sent to your email id to confirm your purchase.

How do I register?
It is a simple process. On our website go to the Register section. Fill in the contact details and click on REGISTER NOW.

Are my personal details secure with you?
Your personal details are absolutely safe with us. We do not pass them on. We do not share personally identifiable data with other companies, except as necessary to fulfil a transaction you have requested (i.e. your credit card company).

Can someone else use my calling card without my knowledge?
It is not possible for anyone to make calls without your knowledge. Of course if you allow PIN access to someone you know then he or she can use it but not without your consent.

What happens to the data I provide to you?
The data is stored with us for our office use. 247 Calling Cards are the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

How secure is the payment transaction?
During payment you are on a secure payment page on the server. The transaction is then encrypted using the highest industry standard SSL technology.  We do not store any credit card information on our servers.

What is PIN?
PIN is the Personal Identification Number that is assigned to a particular card. It is like a password for the card to prevent unauthorised use.

I have forgotten my PIN, what should I do?
Please go to My Account section of our website to see your PIN. If you do not find it then contact our customer care.

I did not get my PIN.
The PIN can be found in the My Account section of our website. Contact our customer care if you still cannot find your PIN.

How do I get my PIN?
After successful online transaction you can find your card and PIN in My Account section of our website. We do not send the PIN to your mail id.

Is the PIN unique for different cards?
Yes, each card has I different and unique pin number.

Are the call rates fixed?
Call rates depend on the country you are calling. We advertise call rates as the maximum allowed minutes; it may vary depending upon a number of factors and charges.

How do I login to my account?
Click on the Login link at the top of the website. Enter your username and password to login.

How do I deactivate my account?
You can deactivate your account by calling our customer care or getting in touch with us via email.

Can I use these cards on my mobile phone to call other countries, and if so how much extra does it cost?
Yes. The charges to call the Access Number from your mobile depend on your mobile tariff and how much your mobile operator charges you. Most line-rental phones allow free minutes to local numbers and can be used to call the local Access Number.

I am getting less talk time than the minutes advertised on the card
The connection and maintenance charges are included in the price of the card. These are charged when you dial your PIN to make a call. So you do not get the exact minutes advertised in your calling card.

Can I use these cards on my mobile phone to call other countries, and if so how much extra does it cost?
Yes. The charges to call the Access Number from your mobile depend on your mobile tariff and how much your mobile operator charges you. Most line-rental phones allow free minutes to local numbers and can be used to call the local Access Number.

Can I use the same card to call many countries?
Yes, International Calling cards allow you to call any destination in the world, unless explicitly stated otherwise. However, some cards work best for a particular country. Our customer support can help you in selecting the right card

What should I do if I have a problem using my calling card?
The best thing to do is to call the customer service number we provide with your PIN. This free phone number connects you to the service department at the company that controls the access number and value of the PINs for their phone card. However, if you

What is the advantage of using calling cards?
By using calling cards you can make calls at a cheaper rate. You can buy and use these cards as per your need. You can avoid excessive phone bills.

What is a connection and maintenance fee and when is it charged?
The connection and maintenance fee is charged anytime there is a connection, even if the connection is made to a wrong number, an answering device, or voice mail. The connection fee reduces the available minutes on the card. There is no connection fee cha

My calling card is blocked. What should I do?
Please contact the customer service of the particular calling card at the customer care number given below the access number of the calling card. In case you cannot find this number, please contact the 247 calling cards support team who will be able to

If I experience a problem with my calling card then who do I speak to?
You will have to call the appropriate customer service team dealing with the calling card. The customer service numbers for each card is listed in the card details.

I still have credit on my Card but my PIN is invalid. What should I do?
All calling cards have an expiry period. Please contact customer services of the appropriate card for any query regarding faults.

Do I need to type in my details every time I buy a card?
Yes. We do not store your credit card details and you will have to enter your card details which are then passed directly via the secure payment page to the payment gateway.

How do I know which card is best for me?
You can choose from the wide range on our website by selecting the country you wish to call. You can even contact our customer support to find out which card is best for you.

How do I buy a calling card after registration?
Select the card(s) you wish to buy and add to cart. Then sign in with your username and password. If you are not a registered member, you need to register now. Make payment using a Credit or a Debit card issued to your registered address.

My query is not answered here.
Please contact our Customer Support Team for any query that you may have.